Services for Our Clients

Serving pet owners and their pets in Needham, MA is what our veterinary team strives to do each day at Highland Animal Hospital. In keeping your pet's best interests in mind, we offer a variety of services meant to guide and help you keep your pet healthy and happy.

Client ServicesMicrochipping

Datamars Identification System

How would you find a lost pet if it its tag becomes lost or unreadable, or if you are traveling?

Getting lost is the number one cause of pet death. Studies have shown that more than 10 million pets get lost each year and about 90 percent would not be returned to their owner unless they have some form of permanent lost pet identification.

This is why Highland Animal Hospital uses microchips as a standard of care for all of our feline and canine patients. With a microchip, your pet can be identified quickly and easily by animal control officers, shelters or at veterinary hospitals. Microchips are safe, unalterable and permanent identification for pets.

Highland Animal Hospital uses the Datamars microchip system. This system comes with a number of valuable benefits for you: customer service seven days per week, 24 hours per day; and worldwide coverage since Datamars microchips can be read by any International Organization for Standardization (ISO) compliant scanner in the world.The Datamars pet identification system is a safe and convenient ISO-compliant microchip system designed to help reunite lost pets with their owners.

Datamars pioneered ISO standards for companion animal ID more than twenty years ago. For more information, please visit the Datamars website.

Nutritional Counseling

Highland Animal Hospital offers prescription diets and nutritional counseling for your pets. Why is this important? Pets are living longer, healthier lives than ever before largely due to our expanded knowledge regarding the importance of proper nutrition to overall health. Nutrition is the biggest health variable controlled by a pet's caregiver.

During your pet's comprehensive physical examination, we can evaluate his or her body condition and give recommendations based on what we see. We can offer nutritional counseling appropriate for the life stage of your pet, illness-related diets, weight loss, and allergy-related food concerns.

Some pets have more serious nutritional challenges or chronic conditions that can benefit from a special diet. Pets with liver disease, intestinal problems, bladder and kidney stones, renal failure, food allergies, and diabetes can lead healthier lives on these foods.

For most pets, our recommendations include information on proper serving size and other feeding strategies to maintain optimal body weight and nutritional health. We also help you understand the claims made by pet food producers so you can make the most informed choice.

PharmacyIn-House Pharmacy and Prescription Refills

To expedite the treatment of a sick pet and for the convenience of our clients, Highland Animal Hospital stocks a wide variety of veterinary pharmaceuticals. Because we value your time as much as you do, we offer online prescription refill requests as well as a pharmacy request message line.

To phone in a refill request, call (781) 433-0467 and ask for the pharmacy refill line. The pharmacy message line is checked daily, Monday through Friday at 1 p.m. and if your veterinarian authorizes your prescription, it will be available for pick-up after 4 p.m. of the same day. To submit a refill request online, please fill out our online prescription refill form.

Prescription Diets

The treatment of many conditions often requires the feeding of specialized veterinary diets. We carry a variety of Hills, Iams, Purina, and Royal Canin Theraputic Diets.

Behavioral Counseling

Behavior problems are the number one reason that owners give up a pet. Highland Animal Hospital offers behavior counseling for many of your pet's problems including inappropriate urination or defecation, aggression, separation anxiety, inappropriate chewing and barking, and introduction of new pets into the household.

Our veterinarians will work closely with you to understand the source of these behavior issues and develop a specific plan to help eliminate your pet's unwanted behavior. Often the behavior problem, such as inappropriate voiding, can be linked to a medical issue (such as cystitis, bladder stones, or kidney disease) and can be treated medically. For other behavior issues, the treatment plan often includes behavior modification and may include medication-assisted training. If our veterinarians and technical staff members cannot help with your pet's behavior problem, we can refer you to a board-certified animal behavior specialist.

Travel Certification

Requirements for pets traveling within and outside the U.S. have become more stringent often requiring a health certificate and a current rabies vaccination at a minimum. Many countries also require microchip identification and the completion of a health certificate by a U.S. Department of Agriculture (USDA) - accredited veterinarian.

Still others require blood testing for rabies antibodies several months in advance. If you plan travel with your pet, please let us know as soon as possible so that we can help you with the proper planning.


As we are located in Needham, Massachusetts, we are fortunate to have many veterinary specialists available to us in the Boston metropolitan area. If a second opinion is beneficial for your pet we will gladly recommend a specialist at one of the surrounding referral hospitals.

If you have questions about any of Highland Animal Hospital's client services, please email us or call us at (781) 433-0467.

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